To request account deletion, open Tryvo and go to Profile → Account → Delete account. A signed-in request has a 24-hour safety period before processing.
If you cannot sign in, email support.tryvo@gmail.com from the address associated with the account and use the subject “Tryvo account deletion request.” Do not send your password or purchase token.
After account ownership is verified, Tryvo deletes or irreversibly de-identifies the account profile, customer-uploaded photos, wardrobe items, saved projects, and non-required diagnostic data in Supabase and related Cloudflare R2 storage. If no earlier deletion is requested, completed AI Try-On jobs and stored results are scheduled for deletion after 30 days.
Transaction, entitlement, refund, anti-fraud, and commerce records may be retained only for applicable accounting, legal, dispute, and security periods. Access is restricted, after which the data is deleted or anonymized. AI-result reports may be retained for up to 24 months for safety and dispute resolution. Backups expire through their normal rotation cycle.
Uninstalling the app does not delete the account. Deleting the account does not automatically cancel an active Google Play subscription; cancel it separately in Google Play.